Frequently Asked Questions
Find answers to common questions about our products and services
We deliver to all Indian states within 3-7 business days. Delivery time may vary based on your location. We provide tracking information via SMS and email.
We currently accept Cash on Delivery (COD) only. Pay securely when your order arrives. This makes it safe and convenient for all customers.
Yes! We offer easy returns within 14 days of delivery. Products must be unused and in original packaging. Please contact our support team to initiate a return.
100% authentic! All our products are sourced directly from official distributors and authorized retailers. We guarantee authenticity or full refund.
You can track your order using the Order Tracking page. Simply enter your Order ID to see real-time status updates. Delivery partners also provide SMS updates.
Yes! We deliver to all 28 states and 8 union territories of India. Enter your state during checkout to see exact delivery costs and times.
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You can reach us via email at support@democosmetics.com or call +91 98765 43210 (Mon-Fri, 10AM-6PM IST). Visit our Contact Us page for more information.
Many of our products are suitable for sensitive skin. Always check the product description and ingredients. Do a patch test first, and consult a dermatologist if needed.
Contact us immediately with photos of the damage. We'll send a replacement or refund at no cost. We stand behind the quality of our packaging.